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Samsung Electronics America · 10 hours ago

Associate Customer Success Manager

Chicago, IL

Full-time

Onsite

Mid Level

$75K/yr - $100K/yr

3+ years exp

Samsung Electronics America is seeking an Associate Customer Success Manager to support their growing organization. This role involves managing the internal campaign life cycle process and supporting the Customer Success and Sales team in executing advertiser campaign goals.

Manufacturing

H1B Sponsor Likely

Responsibilities

Support Customer Success and Sales team in executing advertiser’s campaign goals (both pre and post-sales)

Manage the internal RFP process while ensuring timelines and goals are met

Work cross functionally with varying departments (Ad Operations, Inventory, Marketing, Finance, etc.) to facilitate campaign execution

Develop a deep understanding of Samsung Ads products and sales offerings

Work with dedicated Client Solutions Manager to track proposals, analyze post campaign delivery and billing

Create processes as needed to streamline efficiencies while working with the CSM leadership team

Qualification

Digital advertising familiarityExcel proficiencyPowerPoint proficiencyMedia planning experienceCommunication skillsOrganizational skillsTeam player

Required

3-4 years' experience

familiarity with digital advertising and its relationship with traditional advertising

Experience with Excel

Experience with PowerPoint

Strong verbal and written communication skills

Ability to manage the needs of multiple stakeholders and adhere to timelines

Direct and frequent communicator

Process-oriented with excellent organizational skills

Independent and driven to succeed

True team player: takes full accountability for assigned tasks and believes in the importance of adhering to and communicating deadlines

Possesses an eye for details and takes pride in the materials he/she creates, mindful that the quality of that work has real impact on the business

Preferred

media planning or buying experience a plus

Company

Samsung Electronics America

Glassdoor3.6

Samsung Electronics America engages in high-tech electronics manufacturing and digital media.

Founded in 1978

Ridgefield Park, New Jersey, USA

5001-10000 employees

http://www.samsung.com/us/

H1B Sponsorship

Samsung Electronics America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (153)

2024 (161)

2023 (160)

2022 (183)

2021 (146)

2020 (105)