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Allstate · 3 hours ago

Large Loss Contents Property Adjuster - San Diego, CA

United States

Full-time

Remote

Mid Level

$37.50/hr - $52.62/hr

Allstate is a company that has been protecting families and their belongings for over 90 years. The Large Loss Contents Property Adjuster will handle complex claims, conduct thorough investigations, and communicate empathetically with customers to ensure a smooth claims process.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

You will be traveling to customer’s home and handling claims virtually

Handle escalated claims files that have complex contents

Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly

You will be on site inspecting as well as using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate

Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner

Negotiate claim settlements with customers in accordance with business unit standard methodologies

Coordinate with structure adjusters to ensure holistic handling of the claim file

Use data and analytics to tell a story and influence decision making

The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always

The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations

The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills

The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim