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Zwicker & Associates, P.C. · 4 hours ago

Call Center Debt Collector

Hebron, KY

Full-time

Onsite

New Grad, Entry Level

$17/hr - $20/hr

Zwicker & Associates, P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of clients’ interests. They are currently seeking Debt Collectors to establish contact with consumers regarding delinquencies and identify repayment options, while meeting performance goals and complying with relevant laws.

ConsultingLegal

Responsibilities

Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them

Record accurate and detailed notes; update account status and card members’ information into the computer system

Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives

Comply with policies and procedures of Zwicker & Associates, P.C

Comply with FDCPA and state consumer protection laws

Other duties as assigned

Qualification

Negotiation skillsCommunication skillsAdministrative skillsComputer skillsListening skillsBasic math skillsInterpersonal skillsDecision-making skillsOrganizational skills

Required

Above-average administrative and phone skills

Debt collectors must have strong negotiation skills

Excellent communication skills

Well-organized, results-driven

Effective decision-making skills

Strong listening, interpersonal, oral, and written communication skills

Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment

Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing

Be able to operate a computer, phone, or equivalent device

Be able to complete a minimum of a 40-hour flexible workweek schedule

Be able to read and comprehend position-specific documents and correspondence

Be able to lift five pounds or greater

Be able to sit 90% of the workday at times

Be able to bend at the waist and be mobile when needed

Be able to concentrate and use critical thinking