Hilton Grand Vacations · 3 weeks ago
Director Regional Retail Marketing
Springfield, MO, United States
Full-time
Onsite
Director/Executive
6+ years expHilton Grand Vacations is seeking a Director of Regional Retail Marketing to lead and support Store Managers in achieving sales goals. The role involves overseeing team management, ensuring compliance with company policies, and enhancing customer service standards while driving sales performance.
LeisureRecreationTravel
Responsibilities
The Regional Director works with Store Managers within the region to achieve and exceed sales and lead production through regular one-on-one conversations, training, report analysis along with staffing levels and best practices in recruiting and hiring
Ensures professional company designed collateral is in use at all times
Responsible for the production, performance and behavior of the staff, ensuring the company’s purpose, core values and policies are demonstrated through all actions and behaviors of sales associates. Ensures teams are upheld to the highest level of customer service
Ensures compliance of company policies and cleanliness standards
Stays abreast of all company-provided tools in areas such as customer care metrics, Medallia, a Customer Experience Management program, and Customer Service provided emails related to alerts (customer experience results
Follows company standards for escalation points
Oversees and assists with team management and development inclusive of talent sourcing and selection, succession planning, onboarding, training, scheduling, coaching and motivating sales team; ensures staffing levels are consistently maintained within each store as outlined in budget headcount
Identifies and develops growth and development opportunities for Sales Managers and Associates
Holds regular meetings with Sales Managers for purposes of coaching and development
Oversees the work performance of the region in alignment with the sales process and ensuring the Company designated training & development program is successfully delivered to all associates
Achieves or exceeds budgetary responsibilities as it relates to the generation of leads and selling vacation packages
Reviews and analyzes weekly production reports to identify trends, strengths and opportunities. Make regular in person visits to locations for support and guidance
Attends and actively contributes to Regional Director meetings and required training
Schedules and coordinates Regional Sales Manager meetings/workshops as needed
Ensures payroll is accurately tracked and processed on time
Assumes all Manager responsibilities in their absence as needed
Adheres to on-time new hire onboarding paperwork and process steps as required by Human Resources
Monitors and ensures compliance with company policies and procedures including but not limited to ethics and compliance, as well as ensuring sales process and designated training & development processes are being consistently followed
Responsible for oversight of adherence to all HGV, State and Federal hiring and employment regulations
Qualification
Required
Bachelor's degree or equivalent experience required
4 years marketing and management experience plus 2 years sales experience required
Proficiency with Microsoft Office – Outlook, Word, Excel and PowerPoint
Customer service and quality fundamentals; Internet Explorer/Chrome; company's intranet system and Corporate policy and procedures
Must have the ability to motivate and hold accountable a large team with specific sales goals
Qualified candidates should possess a dynamic personal presence with a strong ability to persuade, communicate and train employees within their region
Lead by example – on the floor selling with the managers and reps when visiting the stores within their region
Detailed oriented with strong analytical and problem-solving skills
Strong ability to think strategically and analyze information timely and accurately
Strong interpersonal communication skills to deal effectively with all levels of the organization
Preferred
Experience with the timeshare industry or retail environment
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
H1B Sponsorship
Hilton Grand Vacations has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (9)
2022 (3)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase