QA Analyst Conversational AI jobs in United States
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Rifa AI ยท 5 hours ago

QA Analyst Conversational AI

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
date3+ years exp

Rifa AI builds AI agents for high volume regulated industries like debt collection, and they are seeking a QA Analyst to audit and improve chatbots, voicebots, and ticket management workflows. This role focuses on conversation quality, compliance, and ensuring smooth handoffs between AI and human agents.

Software Development

Responsibilities

Review chatbot and voicebot conversations for accuracy, tone, and compliance
Test verification, payment discussion, disputes, transfers, and session closures
Audit ticket creation, categorization, and resolution workflows
Review call recordings and transcripts to identify gaps and improvements
Create test cases and share clear feedback with product and engineering teams

Qualification

US debt collection QACollections call flowsChatbots experienceVoicebots experienceAttention to detailOwnership mindset

Required

3 plus years of experience in US debt collection QA or operations
Strong understanding of collections call flows and compliance scenarios
Experience with chatbots, voicebots, or automated customer systems
Strong attention to detail and ownership mindset

Company

Rifa AI

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We're redefining efficiency with AI-driven automation.
people-size2-10 employees
web-link
https://rifa.one

Funding

Current Stage
Early Stage
Company data provided by crunchbase