Apply on Employer Site

Carvana · 4 hours ago

Customer Service Delivery Advocate

Gaithersburg, MD

Full-time

Onsite

Entry Level

$22/hr - $24/hr

2+ years exp

Carvana is the fastest-growing used automotive retailer in U.S. history, and they are seeking Customer Advocates to enhance the car-buying experience. The role involves delivering vehicles to customers, loading and unloading vehicles, and maintaining customer records while ensuring safety and compliance with driving regulations.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)

Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive

Complete customer paperwork and include thorough notes in our customer tracking system

Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy

Qualification

Customer-facing experienceNotary certificationChauffeur's licenseVehicle Verifier licensePhysical staminaManual dexterityEnglish proficiency

Required

At least 2 years of customer-facing experience

Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather

Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)

Must be able to read, write, speak and understand English

Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat

Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs

Frequent driving requires excellent visual acuity and manual dexterity

Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment

Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems

Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment

California employees must obtain a Vehicle Verifier license within the first 90 days of employment

Must pass a drug test and obtain a DOT Medical Card

Must be at least 21 years of age

Must possess a valid driver's license