Baylor Scott & White Health · 7 hours ago
Patient Services Specialist - Internal Medicine
Plano, TX
Full-time
Onsite
Entry Level
1+ years expBaylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. The role involves assisting with patient relations, scheduling, insurance verification, and ensuring high-quality patient-centered care.
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Responsibilities
Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones
Arranges follow-up visits and referral appointments
Assists with patient registration duties by collecting and verifying insurance information
Verifies patient demographics and enters changes into computer system
Directs patient to appropriate waiting areas
Accepts payments for physician/clinic services according to established guidelines
Posts payments and enters charges into computer utilizing appropriate codes
Generates daily payment reports and verifies cash drawer against report
Provides accurate patient, medical, financial or procedural information to patients or approved outside entities
May be required to discuss financial arrangements with patients
Receives and directs phone calls
Assists patients and other visitors
Responds to routine inquiries concerning practice services, hours of operation, etc
Ensures any patient complaints are handled appropriately
Assists with medical records duties as requested
Qualification
Required
H.S. Diploma/GED Equivalent
Less than 1 Year of Experience
Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette
Ability to adapt communication style to suit different audiences
Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful
Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries
Ability to calm upset patients in a composed and professional demeanor
Excellent data entry, numeric, typing and computer navigational skills, with attention to details
Comfortable working in a fast paced, constantly changing and stressful environment
Benefits
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Company
Baylor Scott & White Health
Baylor Scott & White Health is a non-profit health care system that research about the outpatient, and emergency treatment services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
J
Jennifer Mitzner
Executive Vice President & CFO
Recent News
2025-12-09
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