Medworks Surgical Inc. · 7 hours ago
IT Specialist/Salesforce Administrator
Richmond, VA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $100K/yr
5+ years expMedworks Surgical Inc. is a surgical equipment support and services provider specializing in urology, gynecology, and general surgical procedures. They are hiring a mid-level IT Specialist to support technical needs, system administration, and business platforms like Salesforce and Power BI, ensuring smooth operations across teams.
Medical DeviceRentalWholesale
Responsibilities
Provide timely Tier 1–2 support for hardware, software, connectivity, and account issues
Manage user accounts, roles, permissions, and security across Microsoft 365, Teams, SharePoint, and related systems
Monitor service level agreements with third party IT vendors and report to Leader any deficiencies or recommendations to modify scope of services in future contracting
Oversee the lifecycle of laptops, mobile devices, and IT equipment, including setup, imaging, distribution, and maintenance
Support onboarding/offboarding processes, including access provisioning and device preparation
Maintain IT documentation, processes, and best practices
Ensure IT security standards, backups, and troubleshooting practices are consistently followed
Serve as Medworks’ primary Salesforce Administrator
Create, update, and optimize Salesforce workflows, automations, validation rules, page layouts, and fields
Manage user profiles, permissions, roles, security, and data integrity
Build and maintain Salesforce reports and dashboards for Sales and Leadership
Support and troubleshoot Salesforce integrations with systems such as Power BI and operational platforms
Partner with Sales Leadership to improve CRM usability and process efficiency
Build, maintain, and refine Power BI dashboards used by Leadership, Operations, and Sales
Clean, transform, and model data from multiple sources to ensure accuracy and usability
Create clear, visually intuitive dashboards that support operational decision-making
Work directly with stakeholders to understand reporting needs and develop meaningful insights
Qualification
Required
5–8 years of IT administration or related experience
Salesforce Administration experience required
Strong experience building and maintaining Power BI dashboards
Experience with Microsoft 365 administration, Azure AD/Entra, device management, and general IT troubleshooting
Friendly, approachable communication style with a willingness to help users of all technical levels
Strong analytical skills with the ability to troubleshoot complex issues and identify system improvements
Ability to balance support tickets, project work, and reporting tasks in a fast-paced environment
Detail-oriented mindset with a focus on accuracy and system integrity
Proactive, dependable, and able to work independently as well as collaboratively
Comfortable supporting a remote/field-based team and navigating multi-state operational needs
Must be based in or near Richmond, VA, with regular in-office presence required
Monday–Friday schedule, 8:30 - 4:30
Occasional flexibility needed based on system needs or operational priorities
Limited travel may be required for operational support or equipment deployment
Preferred
Salesforce Admin certification preferred
Company
Medworks Surgical Inc.
Medworks is a trusted provider of concierge-level surgical support services, specializing in urology procedures, medical laser technology, and operating room efficiency.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adrianne Shelton
Chief Operating Officer and Integrator
Company data provided by crunchbase