CEI · 4 hours ago
Audio Visual Technician
Washington, DC
Full-time
Onsite
Entry, Mid Level
$40/hr - $45/hr
2+ years expCEI is a trusted technology partner delivering solutions to help customers transform their business. They are seeking an Audio Visual Technician responsible for setting up, coordinating, operating, testing, and troubleshooting audio and video equipment and conference calling services.
ConsultingInformation ServicesInformation Technology
Hiring Manager
Sean Thompson
Responsibilities
Serves as the subject matter expert and central point of contact for all A/V support & collaboration systems
Provide pre-conference testing and setup for VTC calls as required
Assists in the installation, maintenance, and general support of AV and VTC systems
Facilitate the scheduling and setup of VTC capabilities to allow multiple sessions and multiple users per session as requested per help desk trouble tickets
Perform or coordinate diagnostic troubleshooting, repair, and testing of A/V & VTC components as required to ensure all systems remain in good working, operational order
Identify, research, and resolve technical issues
Document, track, and monitor issue(s) to ensure timely resolution
Determine and recommend products or services which best fit the Customer/End Users’ needs
Provide telephonic and in-person customer service support
Perform general maintenance tasks and resolve less complex problems immediately, while more complex issues are identified to a higher level of support
Liaison with all A/V service providers as required
Coordinate and/or conduct hands on user training for all A/V hardware & collaboration software in use. This includes: Crestron Systems, Poly Trio systems, Polycom Group series, Polycom Pano systems, Polycom Content App, Skype For Business, MS Teams & Adobe Connect
Maintain all A/V user guides and documentation to ensure they are current and accurate
Qualification
Required
Demonstrated skill and experience in working with AV and collaboration systems (CRESTRON, Polycom, Adobe Connect, Skype, Teams), such as VTC CODECs, cameras, and related network technologies
IT network experience with operational knowledge of the OSI model up to Layer 3 at a minimum
Possess related experience in customer service
2-5 years of technical experience in the operation of AV and VTC systems
High school diploma at a minimum, with an associate's or bachelor's degree preferred
A+ certification required
Preferred
associate's or bachelor's degree preferred
Company
CEI
In today’s fast-evolving technology landscape, CEI empowers organizations to drive business transformation and IT modernization through innovative, AI-enabled solutions.
501-1000 employees
H1B Sponsorship
CEI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (7)
2023 (17)
2022 (12)
2021 (17)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Dale Gilardi
Chief Financial Officer
Christine Locklin
Vice President and Partner
Company data provided by crunchbase