Accelerated, Inc. ยท 4 hours ago
Customer Service Representative (Part-Time)
Nashville, TN
Full-time, Part-time
Onsite
Entry, Mid Level
$23/hr - $23/hr
2+ years expAccelerated, Inc. is a leading logistics company renowned for its reliability and efficiency in cargo transport. They are seeking a detail-oriented and customer-focused Customer Service Representative to manage various logistics and shipping operations, including accurately entering shipment data, tracking customer freight, and providing exceptional customer service. The role also involves advising customers on shipping delays and maintaining organized filing systems.
Freight ServiceTransportationWarehousing
Responsibilities
Engage with customers via inbound and outbound calls to address inquiries and provide assistance
Perform data entry tasks accurately and efficiently to update customer records
Track and trace customer freight, configure rates, provide quotes, and handle pickup requests while routing and booking freight as needed
Inform customers of any shipping delays and dispatch points
Label freight
Issue proof of delivery
Maintain organized filing systems
Conduct warehouse and dock checks as requested
Count and verify freight upon request
Manage dock inventory
Deliver outstanding customer service
Demonstrate upselling techniques to promote additional products or services
Analyze customer needs and recommend appropriate solutions
Maintain a high level of professionalism and empathy in all customer interactions
Qualification
Required
Previous experience in customer service, preferably in logistics or transportation
Basic understanding of logistics processes, freight shipping, and transportation regulations is a plus
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Proficiency in data entry and ability to navigate TMS systems efficiently
Meticulous with data entry and documentation to ensure accuracy
Familiarity with shipment tracking and logistics software
Excellent verbal and written communication skills
Ability to clearly convey information to customers and team members
Strong analytical skills to troubleshoot issues and provide effective solutions
Strong organizational and time management skills to handle multiple tasks efficiently
Ability to work collaboratively in a fast-paced environment
Willingness to adapt to changing priorities and handle unexpected challenges
Customer service: 2 years (Required)
Computer skills: 2 years (Required)
Ability to Commute: Nashville, TN 37217 (Required)
Benefits
Competitive pay
Benefits (Medical, Dental, Vision, etc.) available after 60 days.
Paid Time Off available after 6 months.
Eligible for Holiday Pay after 90 days.
Eligible for 401k with company match after 1 year.
Driver referral program
Opportunities for career growth and advancement within the company.
Annual pay increases with review.
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Accelerated, Inc.
Accelerated, Inc. is a full-service regional expedited motor carrier.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase