Client Satisfaction Specialist jobs in United States
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Caregiver · 3 hours ago

Client Satisfaction Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$60K/yr - $60K/yr
date3+ years exp

Caregiver, Inc. provides compassionate support to individuals with intellectual and developmental disabilities. The Client Satisfaction Specialist plays a vital role in enhancing client experiences through customer service and relationship management, ensuring satisfaction and engagement across programs.

Child CareHealth CareHospitalMedicalResidentialService IndustryWellness

Responsibilities

Conduct monthly outreach calls to guardians to check in on satisfaction and care experience
Serve as the first point of contact for incoming guardian and client calls—responding promptly and professionally to questions or concerns
Track and share insights from client and guardian feedback to help improve service delivery
Coordinate special acknowledgments (birthdays, anniversaries, milestones) to strengthen relationships
Distribute satisfaction surveys and encourage positive online reviews to highlight success stories

Qualification

Customer satisfactionTelesales experienceCRM tools proficiencyMicrosoft Office proficiencyPhone presenceProfessionalismEmpathetic communicationAttention to detailWritten communication skillsVerbal communication skills

Required

Bachelor's degree required
3+ years of experience in customer satisfaction, telesales, or client relations
Proficiency with Microsoft Office and CRM tools
Ability to work independently in a structured, remote environment
Warm, empathetic communication style and strong phone presence
Excellent organization, attention to detail, and follow-through
Comfort working toward measurable call and satisfaction goals
Strong written and verbal communication skills
Ability to handle sensitive or emotional conversations with professionalism
Commitment to Caregiver's mission and values

Preferred

Experience in telesales, customer service, healthcare outreach, or call center environments preferred

Benefits

Quarterly incentive plan
Full benefits

Company

Caregiver

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Caregiver is a behavioral health company,
dateFounded in 2015
location
Fort Worth, Texas, USA
people-size1001-5000 employees
web-link
https://www.cg-idd.com/about

Funding

Current Stage
Late Stage
Total Funding
$82M
Key Investors
WindRose Health InvestorsWhite Oak Healthcare Finance
2020-07-28Private Equity
2019-04-03Debt Financing· $82M

Leadership Team

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Ashlea Smith, PHR
HR Business Partner
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Kendria Reid MS, BSHA (she/her/hers)
HR Business Partner
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Company data provided by crunchbase