Saltech Systems · 6 hours ago
IT Support Specialist Tier II / III
Ames, IA
Full-time
Hybrid
Mid, Senior Level
4+ years expSaltech Systems is seeking an IT Support Specialist Tier II / III to develop, maintain, and implement systems, applications, and networking configurations. The role involves monitoring systems, performing installations, configuring hardware/software, and resolving technical issues as they arise.
Cloud ManagementConsultingMarketingNetwork SecurityWeb Development
Hiring Manager
Morgan Dalbeck
Responsibilities
Answers, evaluates, and prioritizes requests from clients having questions or experiencing problems with service or products
Maintain a positive and helpful attitude
Strong logical step-by-step based problem-solving skills
Ability to travel to customer locations as needed and perform work onsite at customer facilities
Demonstrates above average listening skills to interpret and address the clients’ requests
Ability to setup, install and maintain all systems, applications, security, and network configurations as assigned
Troubleshoot system and network performance issues
Have a keen eye for detail
Perform other duties as assigned
Qualification
Required
Develops, maintains, and implements systems, applications, and networking configurations in all types of organizations
Responsible for maintaining those systems to run smoothly and effectively
Routinely will monitor those systems, perform installs, configure hardware/software, and solve technical issues as they arise
Answers, evaluates, and prioritizes requests from clients having questions or experiencing problems with service or products
Maintain a positive and helpful attitude
Strong logical step-by-step based problem-solving skills
Ability to travel to customer locations as needed and perform work onsite at customer facilities
Demonstrates above average listening skills to interpret and address the clients' requests
Ability to setup, install and maintain all systems, applications, security, and network configurations as assigned
Troubleshoot system and network performance issues
Have a keen eye for detail
Perform other duties as assigned
Associates degree in Information Technology (or related field) required
4+ years recent computer, server, and network troubleshooting experience
Advanced knowledge of PC/server hardware and software
Intermediate Microsoft Active Directory and Microsoft Office 365 user account management
Intermediate Windows Server 2008, 2008R2, and 2012 configuration and installation
Intermediate Windows 7 and Windows 8/10/11 Workstation setup and installation
Intermediate understanding of TCP/IP, DHCP, DNS, Active Directory and VPN technologies
Intermediate understanding of networking devices such as routers, firewalls, switches, wireless access points and other networking equipment
Intermediate knowledge of network and computer security (including firewalls)
Complete understanding of computer peripherals
Complete knowledge of virtualization
Complete understanding of TCP/IP, DHCP, DNS and VPN technologies
Company
Saltech Systems
Saltech Systems offers web design, web development, marketing, cloud solution, IT consulting, network security and managed IT services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase