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Baylor Scott & White Health · 7 hours ago

Scheduling Specialist 2 - PRN

United States

Full-time

Remote

Mid Level

3+ years exp

Baylor Scott & White Health is seeking a Scheduling Specialist 2 to manage the scheduling of complex procedures such as interventional radiology. The role involves coordinating appointments, validating patient information, and ensuring effective communication with patients and healthcare providers.

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Responsibilities

Schedules and coordinates multiple appointments/procedures and testing of patients including obtaining patient history and physical information, outside images, and radiologist approval prior to scheduling complex procedures such as interventional/invasive radiology procedures

Uploads images to image sharing application for radiologist to review prior to study and move to PACS when necessary

Contacts patients or providers for complex and/or interventional radiology procedures. Communicates effectively with physicians and other providers

Contacts patients to schedule complex and/or interventional radiology procedures

Coordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures

Collects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider

Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure

Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure

Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available

Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period

Qualification

Scheduling complex proceduresMedical terminology knowledgeData entry skillsMicrosoft Office proficiencyCustomer service skillsInterpersonal skillsCommunication skillsOrganizational skills