Black & Veatch · 3 hours ago
Digital IT VIP Executive Support Engineer
Overland Park, KS
Full-time
Hybrid
Senior Level
5+ years expBlack & Veatch is an employee-owned company focused on sustainable infrastructure and engineering solutions. They are seeking a Digital IT VIP Executive Support Engineer to provide comprehensive IT support for executives, ensuring a seamless and empowering experience that influences the organization’s culture and productivity.
ConstructionConsultingIndustrial EngineeringInfrastructure
No H1B
Responsibilities
Serve as the primary point of contact for all IT-related needs of the CEO, his direct reports, and their executive assistants to address and resolve all IT-related concerns and requests, ensuring rapid resolution and minimal disruption
Provide on-site and remote support for hardware, software, network, applications, iOS and Android mobile devices, video conferencing, and productivity tools. This could include both company-owned and personal devices
Monitor tools and activities and proactively address potential problems
Collaborate with infrastructure, security, and application teams to escalate and resolve complex issues
Assist with executive onboarding/offboarding processes, including device setup and access provisioning
Ensure confidentiality and discretion in handling sensitive information and interactions
Be available for off-hours support as needed
Establish and maintain strong working relationships with internal clients throughout the organization
Facilitate meetings and collaborative work group discussions, ensuring follow-up actions are tracked and completed
Serve as a point of escalation for IT requests and incidents within business sectors as needed
Maintain and update documentation, including knowledge base articles and user guides
Identify, lead, and contribute to process improvement initiatives aimed at increasing efficiency and service quality
Provide training and guidance on IT tools, security practices, and new technologies
Participate in change management and deployment activities
Collaborate with internal teams and external IT partners to deliver a consistent, high-quality user experience and organizational alignment
Enforce strict security protocols, MFA, encryption, and secure remote access
Coordinate with Infosec teams to monitor threats and ensure executive devices remain hardened
Anticipate issues before they occur through monitoring, patching, and performance optimization
Prepare devices and environments ahead of executive travel, board meetings, and major events
Deliver concierge level support with exceptional communication and empathy
Provide on site and remote assistance tailored to executive preferences
Translate complex technical issues into clear, actionable explanations
Have an Employee Experience Mindset with Empathetic support
Help us move support, service and technology we provide from reactive to proactive to predictive in the future
Qualification
Required
Bachelor's Degree
5+ years of experience
All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations
Preferred
Proven experience in executive-level IT support or similar high-touch environments
Strong ability to resolve IT-related issues and concerns quickly and effectively
Ability to leverage broader IT and partner resources to achieve urgency-based technology outcomes
10+ years of service delivery experience, preferably in a global company
High level of integrity and discretion in handling confidential information
Excellent communication skills, with the ability to explain technical concepts in user-friendly language
Expert knowledge of Windows/iPadOS/macOS, Microsoft 365, Active Directory, networking fundamentals, and Microsoft Teams
2+ years of experience with ServiceNow or other ITSM platforms
Strong analytical and problem-solving skills
Proven track record of process improvement implementations
Experience capturing requirements and coordinating small projects
Comprehensive understanding of Microsoft tools and applications
OSHA 10 hour certification (or ability to obtain within 90 days)
Ability to lift up to 50 pounds, sit, and stand for extended periods
Willingness to work overtime, weekends, and travel as needed
Knowledge of ITIL practices and service delivery frameworks
Associate or Bachelor's degree in Information Technology, Computer Science, or related field
Knowledge of DEX tools and knowledge of Nexthink preferred
Benefits
401K match
Health care benefits including but not limited to medical, dental and vision insurances
Disability and a robust wellness program
Flexible work schedules
Paid vacation and holiday time
Sick time and dependent sick time
Adoption reimbursement
Tuition reimbursement
Vendor discounts
Employment referral program
AD&D insurance
Pre-taxed accounts
Voluntary legal plan
B&V Credit Union
Performance-based bonus program
Company
Black & Veatch
Black & Veatch is an engineering, consulting, and construction company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Water Research Foundation
2023-03-09Grant
2012-09-14Equity Crowdfunding
Leadership Team
Mario Azar
Chairman & CEO
Steve Edwards
Chairman and CEO
Recent News
Startland News
2025-11-01
Company data provided by crunchbase