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NYC Department of Social Services · 3 hours ago

PROGRAMMER ANALYST

Brooklyn, NY

Full-time

Onsite

Entry Level

1+ years exp

The NYC Department of Social Services is seeking a Programmer Analyst to support the technology infrastructure and applications for the Human Resources Administration and the Department of Homeless Services. The role involves managing hardware and software design, performing technical diagnostics, and monitoring network operations to ensure efficient performance.

ConsultingGovernmentNon ProfitSocial

No H1B

Responsibilities

Manage ongoing and future hardware and software design and implementation functions related to Medicaid critical Windows software infrastructure and involved in highly complex technical activities related to the management of the Agency’s Windows platform and other platforms like WMS/UNIX/Windows 10 and/or related software

Perform complex technical diagnostics for hardware and software, to ensure efficient operation of the Enterprise Network

Monitor the network, to ensure prompt and expedient problem resolution and support and maintain cross platform connectivity for the Enterprise Network computer complexes and other Federal, State, City, and Vendor networks

Participate in the development of technical recommendations regarding strategic planning, consolidation, system conversion and acquisition needs for the Network Infrastructure’s growth and upgrade; assist instructing and demonstrating to staff the proper, efficient usage and installation of highly complex application software or related program product software

Qualification

Windows 10Microsoft 365Active DirectoryHardware troubleshootingLAN troubleshootingRemote access toolsApple OS XTechnical documentationTeam collaboration

Required

A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design; or

A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in '1' above; or

Education and or/or experience equivalent to '1' or '2' above. College education may be substituted for up to two years of the required experience in '2' above on the basis that 60 semester credits from an accredited college is equated to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in '1' above

Preferred

Excellent knowledge of Microsoft OS such as Windows 10, 11, browsers such as Edge, Firefox, Chrome, and plug-ins

Proficient in Microsoft 365 Office experience including One Drive, Teams, Visio, and Project

Knowledge of Active Directory Users and Computers

Excellent knowledge of desktop and laptop hardware components, peripheral devices including printers, and scanners, especially HP, Dell, and Lexmark

Hands-on hardware troubleshooting experience

Knowledge of remote access tools like RDP, Dameware and Team Viewer

Basic knowledge and ability to troubleshoot LAN and wireless networks

Knowledge of Apple OS X and hardware and ServiceNow preferred

Ability to operate tools, components, and peripheral accessories, read and understand technical manuals, procedural documentation, and OEM guides

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

Proven experience using Teams and other tools to provide remote support

Ability to work independently as well as a team member

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees