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SmithRx · 4 hours ago

Senior Customer Performance & Accountability Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

SmithRx is a rapidly growing Health-Tech company dedicated to transforming the Pharmacy Benefit Management sector. They are seeking a Senior Manager, Customer Performance & Accountability to lead the evaluation of customer performance and ensure contract guarantees are met while collaborating with various teams to communicate SmithRx's value effectively.

Health CareInformation TechnologyPharmaceutical

Responsibilities

Lead initiative, in collaboration with the Account Management team to ensure that SmithRx performance analysis is completed and value is communicated to clients on an ongoing basis so that our customers are aware of our value

Build a "performance assessment playbook” to ensure SmithRx is ahead of all contract performance accountability processes with clients and partners, and clients are satisfied with our outcomes

Work with the Data Analytics team to deeply understand our performance for clients, and build reports to maximally automate the process of performance accountability

Actively participate in deal assessment for ongoing retention activity

Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect SmithRx’s value

Collaborate with the Legal team to ensure that our client agreements appropriately reflect our performance accountability strategy

Work with SmithRx senior leadership to innovate and evolve performance accountability models for SmithRx, and the PBM industry as a whole

Engage pharmacy consultants and brokers to educate the market about SmithRx’s performance accountability strategy and why it optimizes client outcomes

Various other ad hoc strategic projects aimed supporting SmithRx growth initiatives

Qualification

Performance AssessmentData AnalyticsHealthcare Industry ExperienceFinancial AnalysisContract ManagementCommunication SkillsCollaborationStrategic Thinking

Required

8+ years of experience in analytical, financial, or strategy roles, including 3+ years experience in healthcare and/or pharmacy industry related roles

Excel at both written and oral communication, adeptly presenting SmithRx value proposition and philosophy on performance accountability to audiences including internal leaders, brokers, pharmacy consultants, and employers