Westgate Resorts · 4 hours ago
Resort Operations Director
Park City, UT
Full-time
Onsite
Lead/Staff, Director/Executive
1+ years expWestgate Resorts is a recognized leader in the hospitality industry, providing exceptional vacation experiences. The Resort Operations Director is responsible for overseeing all aspects of resort operations, ensuring guest satisfaction and operational excellence while leading department heads and fostering a collaborative culture.
CasinoHospitalityResorts
Responsibilities
Lead and oversee all resort operations, ensuring efficient, guest-focused service delivery
Foster a positive, collaborative culture with strong employee and leadership engagement
Partner with department heads to ensure all team members receive proper onboarding, training, and development
Maintain high standards for the physical appearance and condition of the property
Monitor and actively support customer service initiatives to enhance guest satisfaction and loyalty
Manage demand forecasting, inventory, and operational planning to drive revenue opportunities
Apply strong knowledge of group and transient sales processes, forecasting, and hotel performance metrics
Play a key role in strategic planning, budgeting, and marketing initiatives
Review monthly and annual financial results, identifying trends and developing action plans
Actively resolve guest concerns, ensuring timely follow-up and service recovery
Serve as Manager on Duty and lead all on-property emergency situations as needed
Collaborate with Concierge and VIP Services to support owner satisfaction and sales initiatives
Represent Westgate Resorts with professionalism in appearance, conduct, and leadership presence
Promote and reinforce Westgate and CFI philosophies across the resort
Provide leadership and direction to Operations Department Heads
Interview, hire, coach, and develop leaders and team members
Set performance expectations, conduct evaluations, and address performance concerns
Foster a positive, productive, and compliant work environment aligned with company policies and applicable laws
Qualification
Required
Bachelor's degree from an accredited four-year college or university
Minimum of 1–2 years of experience as a hospitality department head or equivalent leadership role
Strong operational knowledge of front desk, housekeeping, engineering, ownership, and retail operations
Proven ability to lead teams, manage multiple priorities, and perform under pressure
Excellent communication, leadership, and problem-solving skills
Ability to travel 10% or less, based on business needs
Flexibility to work varied schedules, including weekends and holidays as required
Ability to lead in high-pressure or emergency situations
Preferred
Resort or vacation ownership experience
Experience overseeing large, multi-department hospitality operations
Strong financial acumen, including budgeting and forecasting
Benefits
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Highly discounted Epic Locals Ski Pass, while supplies last
FREE Ski, Snowboard and Mountain Bike equipment Rentals
FREE garage parking
$2.00 in meals in Team Member Breakroom
Company
Westgate Resorts
Westgate Resorts is a resort company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$206M2024-06-11Debt Financing· $206M
Leadership Team
Mark Waltrip
COO
Adolfo Vasquez
Senior Manager Partnerships & Distribution Hotel Sales & Marketing
Recent News
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