Apply on Employer Site

Pet Media Group (PMG) · 5 hours ago

Growth & Partner Success Manager

United States

Full-time

Remote

Mid, Senior Level

$45K/yr - $60K/yr

Pet Media Group (PMG) is seeking a Growth & Partner Success Manager to enhance breeder engagement within their marketplace. This role involves developing strategies for breeder retention, managing customer success operations, and fostering community engagement through outreach and marketing initiatives.

ClassifiedsMarketplace

Responsibilities

Identify, engage, and maintain breeder partnerships through strategic outreach

Develop communication strategies and best practices to improve breeder satisfaction

Build and manage Customer.io campaigns to enhance engagement and retention for our breeder community

Analyze and optimize marketing strategies to increase breeder participation

Manage and grow online communities to strengthen brand presence

Develop initiatives that foster breeder trust and engagement

Lead, train, and mentor a team of Customer Success Specialists for optimal breeder interactions

Develop talk tracks and outreach strategies to ensure consistency and effectiveness

Engage breeders through direct phone conversations to build trust and resolve concerns

Serve as a key escalation point and implement proactive outreach strategies

Qualification

Customer engagementGrass-roots marketingCommunity managementCustomer.ioData-driven mindsetTeam leadershipVerbal communicationWritten communicationRelationship building

Required

Proven experience in customer engagement, grass-roots marketing/partnerships, or community management within a marketplace or startup

Strong team leadership and operational expertise, including experiencing supporting a customer support or customer success team

Ability to develop and refine talk tracks, training materials, and outreach strategies to improve team performance

Proficiency with Customer.io (or similar email marketing/CRM tools) to create and manage marketing campaigns

Excellent verbal and written communication skills, comfortable with direct phone outreach and relationship-building

Data-driven mindset—able to analyze engagement metrics and optimize strategies based on insights

Preferred

Experience in a marketplace business or early-stage start-up

Background in sales, customer success, or business development

Understand flexible, early-stage start-up experiences

Company

Pet Media Group (PMG)

Through our trusted and local brands, we help over 10 million people monthly, and over 1.5 million animals every year to find the loving homes they deserve, while also assisting their human caregivers in the process.

Founded in 2018