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Inside Higher Ed · 1 week ago

Principal Salesforce Systems Analyst

Lowell, MA

Full-time

Onsite

Senior Level, Lead/Staff

$94K/yr - $123K/yr

12+ years exp

Inside Higher Ed is associated with UMass Lowell, which is committed to its Salesforce 'Connected Campus' strategy. The Principal Salesforce Systems Analyst is responsible for the overall architecture and governance of the university’s Salesforce ecosystem, leading projects and ensuring alignment with business needs while mentoring other team members.

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Responsibilities

Responsible for the overall architecture, design, governance, and strategic evolution of the university’s enterprise Salesforce Student Success ecosystem and HCM Service Cloud instance

Work closely with stakeholders across the university to ensure that Salesforce capabilities are aligned with business needs, scalable, and maintainable

Lead large-scale projects, design complex cross-functional solutions, and set standards for platform adoption and usage

Integrate new technologies, optimize existing investments, and support the long-term success of the Salesforce platform

Serve as the highest point of technical and strategic escalation and function as a mentor and leader to other Salesforce team members

Contribute meaningfully to strategic planning, technical innovation, stakeholder engagement, and staff development within the Enterprise Applications group

Qualification

Salesforce Certified Platform AdministratorSalesforce Certified Platform App BuilderSalesforce ApexSalesforce Metadata APIGear Set Dev Ops CertificationSalesforce TriggersSalesforce Service CloudData IntegrationBusiness AnalysisAgile MethodologiesHigher Education ExperienceMentorship

Required

Bachelor's Degree or higher required

Salesforce Certified Platform Administrator

Salesforce Certified Platform Administrator II

Salesforce Certified Platform App Builder

Gear Set Dev Ops Certification

12+ years of hands-on IT systems technical staff delivering enterprise application solutions including Salesforce experience engaging in business analysis, support for production Salesforce applications, App exchange products including but not limited to custom objects, workflows, validation rules, and process builder

Strong experience using a range of Salesforce and partner products such as Gearset, Salesforce Apex, Salesforce Triggers, Trigger Handler architecture, Salesforce Metadata API, Rest API and Soap APIs, VS Code, Form Assembly, DocuSign, DemandTools

3+ years' experience working in business analysis roles

3+ years' experience managing Salesforce project management and familiarity with agile methodologies

Expert working knowledge of Salesforce and a deep understanding of the Salesforce object models leveraging Salesforce declarative tools like Flow, Approvals, Validation rules, Dynamic Forms, Sharing Rules, etc

1-3 years working in Higher Education setting with Student Information Systems

Preferred

Experience building and implementing Salesforce GenAI/ Einstein / Agentforce

Experience with Salesforce Service Cloud projects supporting HCM

Salesforce Certification in Education Cloud

Salesforce Certifications in Architecture

Experience using Salesforce partner products including DellBoomi

2+ years integrating data efficiently into Salesforce and a thorough understanding of integration concepts, methodologies, and technologies including ETL tools

3-5 years demonstrated experience with an enterprise-grade Marketing Automation platform such as Pardot/Marketing Cloud, Marketo, Google Analytics, Social Media Marketing platforms, and other communication tools that integrate with Salesforce