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The Fresh Market · 6 hours ago

Regional Director of Operations - Asheville Region (Asheville, Greenville SC, Mauldin, Spartanburg, Johnson City TN)

Greensboro, NC

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

The Fresh Market is dedicated to making everyday eating extraordinary for its guests, and they are seeking a Regional Director of Operations to oversee store operations within a defined geographic area. The role involves managing Store Directors, ensuring compliance with company standards, and driving sales and employee engagement across the region.

CouponsFood and BeverageFood DeliveryHospitalityLoyalty ProgramsRetailSeafood

Responsibilities

Provide overall direction to improve store operations within an assigned region and meet operational objectives

Plan and implement zone and region level initiatives to increase sales while controlling operational costs

Ensure store operations adhere to legal and operational compliance requirements

Maintain staffing, training and development at the regional and store levels to ensure programs are being executed and monitored for success

Provide coaching and mentoring to store team at all levels ensuring optimal business and guest engagement results

Conduct regular store visits to ensure business standards are maintained, expectations are being achieved, coaching and developing are occurring, and action plans are developed in order to grow the business

Ensure top talent is identified and selected across the region and assist with the on-boarding of new management employees and the development of leadership skills

Drive sales and meet all controllable expenses such as payroll, shrink, safety, supplies

Develop and execute actions that ensure an engaged employee base and culture focused on guest experience and sales

Lead change within the region for all aspects of the business

Qualification

Retail operations managementP&L responsibilityEmployee developmentGuest service skillsBusiness acumenChange managementStrategyExecutionLeadershipBuilding relationships

Required

At least some experience leading a multi-store organization including, but not limited to: recruiting, retention, supervision, employee development, and responsibility for sales, gross margins, labor and profit

Demonstrated excellent guest service skills and ability to communicate clearly and concisely, both verbally and written

Ability to apply sound business acumen and principles; including retail sales understanding and P&L responsibility

Proven ability to select, develop, and retain top talent