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Travel + Leisure Co. · 5 hours ago

Customer Service Collector

Las Vegas area

Full-time

Hybrid

Entry Level

1+ years exp

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, and they are seeking strong customer-focused individuals for the role of Customer Service Collector. The main responsibilities include negotiating payment plans, effectively influencing customers to resolve issues, and maintaining a professional demeanor while working independently from home.

HospitalityTour OperatorTravel

Responsibilities

Negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws

Contact debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies

Remain focused in a goal-oriented atmosphere

Listen to our customers with the intent to understand, influence, evaluate and quickly offering alternatives

Present a professional and friendly demeanor

Utilize excellent telephone and communication skills in a call center environment

Work independently and keep yourself in check

Qualification

Customer service experienceContact center experienceNegotiation skillsMicrosoft OfficeListening skillsTelephone communication skillsCurious thinkerProfessional demeanorSelf-driven

Required

You graduated high school or have your G.E.D

You can tell the recruiter about your experience relating to the above skills

You have at least 1 year of experience with Microsoft Office

You have at least 1 year contact center experience

You successfully provided the recruiter with the Internet and home requirements below

Dedicated high speed internet connection (DSL or Cable only)

Minimum of 100 Mbps – Download

Minimum of 6 Mbps – Upload

<100 ms Latency/Jitter/Ping

High Speed Modem must contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)

High Speed Modem must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Must be a dedicated & private room away from general living space

Free from noise and distractions

Suitable office furniture

Benefits

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Wish day paid time to volunteer at an approved organization of your choice

401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

Legal and identify theft plan

Voluntary income protection benefits

Wellness program (subject to provider availability)

Employee Assistance Program

Company

Travel + Leisure Co.

Travel + Leisure Co., the world's leading vacation ownership and membership travel company, provides more than six million vacations to travelers every year.

Founded in 2006

Orlando, Florida, USA

10001+ employees