Allied Universal · 4 hours ago
Director -Operations
Charlotte, NC
Full-time
Onsite
Lead/Staff, Director/Executive
$75K/yr - $75K/yr
5+ years expAllied Universal is North America’s leading security and facility services company, and they are hiring a Director of Operations. The Director will partner with regional leadership to drive effective operations and achieve strategic and financial objectives while fostering a culture of accountability and customer service.
Cyber SecurityInformation TechnologySecuritySoftware
Responsibilities
Partner with the Regional President and Vice Presidents in driving a high performing region that includes coaching, support, and recognition, while fostering accountability
Take an active leadership role in executing on the region’s business strategies
Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development
Develop a culture of accountability and customer service through our Client Satisfaction Tool and related client retention processes
Support branches and leaders that need additional oversight
Mentor new General and Branch Managers; provide direction, guidance materials, recommend career development tools
Mentor Operational Excellence Managers; provide guidance on best management practices, and recommend career development tools
Analyze, report, and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
Manage special projects within the region including supporting startups, rolling out new initiatives, and driving emergency and disaster response
Participate in the development and lead implementation of corporate playbooks
Build a culture of focus on key operational metrics and support branches in achieving those metrics
Help the region achieve growth, margin expansion, transformation, and other priorities of the Region President
Qualification
Required
Must possess one of the following: Bachelor's degree in Criminal Justice, Business, Finance, or related field of study
Must possess one of the following: Associate's degree in Criminal Justice, Business, Finance, or related field with a minimum of seven (7) years of management experience in the service industry
Must possess one of the following: High school diploma or equivalent with a minimum of ten (10) years of management experience in the service industry
Minimum of five (5) years of experience one of the following: Allied Universal General Manager, Branch Manager, or Operations Management experience
Minimum of five (5) years of experience one of the following: Front-line/mid-level management experience in the service industry
Minimum of five (5) years of experience in successfully building and developing teams
Leadership skills that foster teamwork, innovation, agility, and achieving desired results
Results-oriented problem-solving skills
Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events
Preferred
Prior experience in business transformation activities centered on process design/re-design resulting in operational efficiency improvement and sustainment
Master's degree in Criminal Justice, Business, Finance, or related field of study
Prior experience implementing a business process management system (MRP, ERP, SAP, etc.)
American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Company
Allied Universal
Allied Universal is a security and facility services company that provides tailored security solutions and smart technology.
10001+ employees
H1B Sponsorship
Allied Universal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$9BKey Investors
Warburg PincusLa Caisse
2019-12-13Acquired
2019-09-01Private Equity· $9B
2019-02-21Private Equity
Leadership Team
Stephen Jones
Global Chairman and Chief Executive Officer
Jack Schenk
Regional Vice President - Midwest
Recent News
2025-12-10
Allied Universal Corp
2025-11-19
Company data provided by crunchbase