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BMO · 4 hours ago

Bilingual Specialist, Credit Card Lending - REMOTE

United States

Full-time

Remote

Entry, Mid Level

$37K/yr - $68K/yr

2+ years exp

BMO is a financial institution that is committed to creating lasting, positive change for its customers and communities. They are seeking a Bilingual Specialist in Credit Card Lending to provide credit and lending-related sales and service to customers, advise on borrowing strategies, and fulfill sales activities in alignment with business objectives.

BankingCrowdfundingFinanceFinancial Services

Responsibilities

Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects

Advises customers on borrowing strategies and products that meet their objectives

Fulfills sales and service activities for the customer in accordance with approved procedures

Identifies and makes referrals to other business groups

Works through various channels based on the market needs to deliver the desired customer experience and achieve overall business objectives

May provide training and coaching to junior associates as needed

Probes to understand customer needs and provides advice related to personal banking and borrowing strategies in the best interests of the customer

Manages all transactional outcomes of customer contacts or defers to appropriate internal business groups

Escalates complex or unresolved customer situations to managers as required

Performs any required documentation to ensure customer’s requests are accurately processed

Maintains current knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner

May research and investigate lending applications, following established processes

Handles customer contacts in an informed, professional, and efficient manner

Integrates marketing promotions and programs into customer conversations, where appropriate

Maintains the confidentiality of customer and Bank information

Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering

Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions

Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures

Uses authorized credit qualifications as needed to fulfill customer requests

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees

Analyzes issues and determines next steps

Broader work or accountabilities may be assigned as needed

Qualification

Personal lending knowledgeHome financing productsContact centre processesCall centre technologyTerm Investment QualifiedAnalytical skillsVerbal communication skillsWritten communication skillsOrganization skillsCollaboration skillsProblem solving skills

Required

Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience

Knowledge of personal lending and home financing products

Knowledge of competitive marketplace and trends in product offerings

Knowledge of contact centre operational processes and policies

Knowledge of call centre technology, processes and metrics

Term Investment Qualified (as required)

Specialized knowledge

Verbal & written communication skills - Good - in both French and English

Organization skills - Good

Collaboration & team skills - Good

Analytical and problem solving skills - Good