ParsonsKellogg · 3 hours ago
IT Support Specialist - Hudson Tunnel Project
US - NJ, Newark
Full-time
Onsite
Entry Level
$26.25/hr - $45.96/hr
1+ years expParsonsKellogg is seeking an IT Support Specialist to join their team for the Hudson Tunnel Project, which is a significant infrastructure initiative. The role involves providing Tier 1 support for IT systems, assisting with day-to-day IT operations, and contributing to a cloud-first IT environment.
AdvertisingMarketing
Responsibilities
Provide Tier 1 support for IT systems, including:
Windows 11 environments and Dell laptops
Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.)
Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM
IOS device setup and management using Apple Business Manager
Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed
Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation
Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles
Perform basic asset management and inventory tracking
Promote security best practices and assist with endpoint management
Participate in training opportunities to develop technical skills and knowledge
Qualification
Required
1–2 years of IT support experience or equivalent coursework/internship experience
Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange)
Familiarity with IT ticketing systems like Zendesk or similar platforms
Strong organizational skills and the ability to prioritize tasks effectively
A willingness to learn new technologies and grow within the team
Experience working in a team environment
Preferred
Exposure to Cisco Meraki systems or similar networking tools
Basic understanding of endpoint management tools like Microsoft Intune
Familiarity with iOS device setup and management
Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900)
Benefits
Medical
Dental
Vision
Paid time off
Employee Stock Ownership Plan (ESOP)
401(k)
Life insurance
Flexible work schedules
Holidays
Company
ParsonsKellogg
ParsonsKellogg has stood apart in the $20 billion promotional products industry.
51-200 employees
H1B Sponsorship
ParsonsKellogg has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageRecent News
Providence Business News
2025-08-05
Company data provided by crunchbase