IT Support Specialist - Hudson Tunnel Project jobs in United States
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ParsonsKellogg · 3 hours ago

IT Support Specialist - Hudson Tunnel Project

ParsonsKellogg is seeking an IT Support Specialist to join their team for the Hudson Tunnel Project, which is a significant infrastructure initiative. The role involves providing Tier 1 support for IT systems, assisting with day-to-day IT operations, and contributing to a cloud-first IT environment.

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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide Tier 1 support for IT systems, including:
Windows 11 environments and Dell laptops
Cisco Meraki infrastructure (basic troubleshooting of switches, wireless access points, etc.)
Microsoft 365 services: Teams, SharePoint, Exchange Online, and Intune MDM
IOS device setup and management using Apple Business Manager
Assist with monitoring IT systems and escalating issues to Level 2 support or senior team members as needed
Support ticket resolution through Zendesk or similar platforms, ensuring timely responses and accurate documentation
Help maintain IT documentation, Standard Operating Procedures (SOPs), and knowledge base articles
Perform basic asset management and inventory tracking
Promote security best practices and assist with endpoint management
Participate in training opportunities to develop technical skills and knowledge

Qualification

IT support experienceWindows 11Microsoft 365Cisco MerakiEndpoint managementIOS device managementIT ticketing systemsTeam environment experienceRelevant IT certificationsOrganizational skills

Required

1–2 years of IT support experience or equivalent coursework/internship experience
Basic knowledge of Windows 11 and Microsoft 365 (Teams, SharePoint, Exchange)
Familiarity with IT ticketing systems like Zendesk or similar platforms
Strong organizational skills and the ability to prioritize tasks effectively
A willingness to learn new technologies and grow within the team
Experience working in a team environment

Preferred

Exposure to Cisco Meraki systems or similar networking tools
Basic understanding of endpoint management tools like Microsoft Intune
Familiarity with iOS device setup and management
Relevant IT certifications (e.g., CompTIA IT Fundamentals+, Microsoft MS-900)

Benefits

Medical
Dental
Vision
Paid time off
Employee Stock Ownership Plan (ESOP)
401(k)
Life insurance
Flexible work schedules
Holidays

Company

ParsonsKellogg

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ParsonsKellogg has stood apart in the $20 billion promotional products industry.

H1B Sponsorship

ParsonsKellogg has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)

Funding

Current Stage
Growth Stage
Company data provided by crunchbase