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General Dynamics Information Technology · 5 hours ago

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

USA VA Quantico

Full-time

Onsite

Entry Level

$22.26/hr - $28.20/hr

2+ years exp

General Dynamics Information Technology is seeking a Help Desk Analyst Tier 1 to support mission-critical government projects. The role involves resolving technical problems, providing customer service, and maintaining records and databases within the NCIS ITD organization.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Initiate and resolves service request/problem incidents

Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records

Route calls to product line specialists, application, or system support specialists

Maintains and updates records and tracking databases

Alerts management to recurring problems and patterns of problems

Works with system administrators and developers to ensure services/incidents are completed

Provides an outstanding customer service experience in a variety of circumstances across all organizational levels

Qualification

Help Desk SupportIT End User SupportIT Help DeskCisco switchesRoutersSecurity+ CE

Required

Active Top Secret clearance

2+ years of IT support experience in a Help Desk environment

Experience with Cisco switches and routers

Security+ CE certification

High School Diploma

US Citizenship required

Preferred

AAS Preferred

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Full flex work weeks

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees