Treliant (Acquired by Huron - 2025) · 4 hours ago
Analyst - Mortgage Complaints & UDAAP Testing
United States
Full-time
Remote
Senior Level
$25/hr - $75/hr
5+ years expTreliant is a consulting firm that serves banks and financial services companies globally. They are looking for Analysts to focus on testing mortgage complaints and UDAAP related issues with key banking clients, performing testing activities and identifying compliance concerns.
Management Consulting
No H1B
Responsibilities
Perform testing activities by listening to mortgage customer service call center telephone communications and comparing documented system of record notes to the call
Identify whether calls constitute a complaints accordance with specified definitions
Identify whether there may be UDAAP/UDAP concerns
Update testing systems to report identified observations, errors and failures
Explain and support findings
Contribute to the regular status reporting
Maintain flexibility with respect to assigned tasks due to changing deadlines, deliverables, and priorities
Relate effectively with clients at all levels, both internally and externally, and adapt to different styles and expectations in order to deliver high-quality work
Qualification
Required
5+ years of relevant or applicable work experience
Bachelor's degree from an accredited college or university
Mortgage customer service experience to include identification and documentation of complaints and UDAAP regulations
Proficiency with Black Knight's MSP, Microsoft Word, Excel and PowerPoint (advanced Excel skills are a plus)
Strong project and time management skills and the ability to manage multiple priorities and to contribute to deliverables with varying scope and complexity
Ability to analyze complex problems using data from multiple sources
Excellent written and verbal communication skills and good judgment in what and how to communicate internally and externally
Ability to communicate with confidence and demonstrate social awareness
Strong collaborative and interpersonal skills
Benefits
Incentive pay
Full range of health benefits
Vacation plan
401k plan
Company
Treliant (Acquired by Huron - 2025)
Together, Huron and Treliant combine deep financial services expertise and technology with digital, data, advisory, managed services, and staffing solutions to support client needs across functions—including banking, financial crimes, fraud, risk, compliance, credit, M&A, capital markets, wealth management, finance, legal, technology, and audit—helping organizations transform, optimize, and modernize their programs while driving efficiency and effectiveness.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Samuels
Board Member and Chief Executive Officer
Tom Hitselberger
Chief Financial Officer
Company data provided by crunchbase