Apply on Employer Site

Truliant Federal Credit Union · 3 hours ago

Teller - North Main

High Point, NC

Full-time

Onsite

Entry Level

1+ years exp

Truliant Federal Credit Union is dedicated to improving lives through exceptional member service and financial solutions. The Teller is responsible for performing financial transactions accurately and efficiently while providing an exceptional service experience to member-owners in a fast-paced environment.

Banking

Growth Opportunities

Responsibilities

Accurately and efficiently processes transactions for members to help them manage their finances. Resolves discrepancies within allotted time as required

Creates an environment where members feel welcome and rapport can be established

Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including basic problem resolution

Engages members in conversation to learn about their most important financial needs and goals

Educates members on the various products and services available to meet their financial goals or refers them to the appropriate Specialist

Proactively assists member by finding ways to make financial services more convenient for them. This includes educating members on the various technological tools available to them to improve their banking experience

Utilizes member relationship tools to record interactions

Understands and individually contributes to the execution of the Branch’s service and sales goals

Maintains integrity and confidentiality when handling members’ accounts

Ensures compliance with all internal controls and established policies and procedures. Follows all security and fraud prevention requirements in order to protect the Credit Union and members

Researches and resolves minor account issues

Demonstrates a willingness to adapt to changing business needs and deadlines

Appropriately uses cash machines, to include ATM and cash dispensers

Performs specialized tasks such as cash advances, official checks, foreign drafts, etc

Makes outbound service calls to member-owners

Utilizes systems to set appointments for members and to log-in members for service

Assists with other tasks and projects as assigned

Qualification

Financial services knowledgeArithmetic skillsCommunication skillsPersonal computer skillsDetail orientedInterpersonal skillsOrganizational skillsWork under pressureFlexibility