Gem Care Recruiting & Staffing · 1 week ago
Industrial Automation Support Engineer
Knoxville, TN
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $88K/yr
2+ years expGem Care Inc. is a leading company in Automation and Controls Engineering based in East Tennessee, and they are seeking an Industrial Automation Support Engineer. This role involves providing technical expertise and customer support for industrial automation products, managing inquiries, preparing proposals, and ensuring successful implementation of automation solutions.
RecruitingStaffing Agency
Responsibilities
Respond to customer inquiries, providing detailed product information, technical specifications, and pricing
Prepare and deliver quotations, proposals, and technical documents in a timely manner
Assist with the preparation of presentations and demonstrations for clients
Work closely with the sales team to identify sales opportunities and customer requirements
Offer pre-sales and post-sales support to customers, including troubleshooting, application assistance, and product selection
Provide technical guidance on the installation, configuration, and integration of industrial automation systems (e.g., PLCs, SCADA systems, robotics, sensors, and drives)
Assist customers in resolving technical issues and provide solutions to optimize their automation processes
Stay up-to-date on product knowledge, industry trends, and emerging technologies within industrial automation
Maintain up-to-date technical documentation for products and systems, including user manuals and application guides
Coordinate order processing, ensuring accurate entry into the system and timely delivery of products to customers
Track the status of orders and shipments, working with the logistics team to resolve any delivery issues
Collaborate with engineering teams to customize automation solutions for customers and provide input during the design phase
Assist with the handover of projects from sales to engineering and/or installation teams
Build and maintain strong relationships with existing and potential clients by understanding their needs and providing timely, cost-effective solutions
Assist in resolving any post-sale issues or concerns, ensuring customer satisfaction
Maintain accurate records of sales activities, technical support requests, and customer interactions
Provide regular updates and reports to the sales team and management on progress and performance
Qualification
Required
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field. Alternatively, an associate degree with relevant experience
2+ years of experience in industrial automation, technical sales support, or customer service
Experience with automation technologies such as PLCs, SCADA systems, robotics, motion control, and sensors
Strong technical knowledge of industrial automation systems and components
Excellent communication skills (both verbal and written) to interact with clients and internal teams
Ability to work under pressure and handle multiple tasks simultaneously
Proficient in MS Office, CRM software, and technical support tools
Problem-solving skills with the ability to troubleshoot and resolve complex technical issues
Preferred
Experience with specific industrial automation products (e.g., Siemens, Allen-Bradley, Mitsubishi, etc.)
Knowledge of industry applications such as manufacturing, packaging, or process control
Technical certifications related to industrial automation (e.g., Siemens PLC certification)
Company
Gem Care Recruiting & Staffing
Established in 2005 and headquartered in Knoxville, Tennessee, Gem Care is not your average recruiting firm.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase