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Communication Service for the Deaf (CSD) · 8 hours ago

Communication Assistant - Accessibility Relay Speech to Speech - MN

United States

Full-time

Remote

New Grad, Entry Level

$14/hr - $14/hr

Communication Service for the Deaf (CSD) is the largest NPO dedicated to cultivating opportunities for Deaf success. They are seeking self-motivated individuals to fill the Communication Assistant positions in their Telephone Relay Service Call Centers, where the role involves facilitating phone calls between deaf or hard of hearing individuals and hearing individuals.

CharityNon Profit

No H1B

Responsibilities

A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network

The Assistant will understand the speech patterns of people with mild, moderate or severe speech disabilities or those who use a speech augmentative device

Qualification

Understanding speech disabilitiesTyping at 60 WPMCommunication skillsCustomer serviceComputer communication softwareAdaptability to schedulesCalm demeanorGrammarSpelling

Required

A minimum of a High School Diploma or equivalent

18 years of age or older

Ability to type at 60 words per minute with minimal errors (to graduate training)

45 words per minute with minimal errors to pass initial testing

Excellent customer service experience and a relaxed/calm demeanor

Ability to work various schedules including weekdays, weekends, evenings, and holidays

Must be able to pass skill assessments administered by a local recruiter

Hearing acuity (tested by an audiologist)

Private and quiet office space with a closed door

Hard-wired internet connection via ethernet cable (cable provided by CSD)

High-speed internet connection (3.0 MG download; 1.2 MG upload)

Excellent communication skills

Proficient in listening to and understanding conversation by individuals with a variety of speech disabilities

Use specific strategies to facilitate communication without interfering with the customer's control over the call including retention of information at the customer's request and verification of what is said to verify accuracy

Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume

Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer

Excellent grammar and spelling

Ability to learn and understand complex computer communication software, shortcuts and command functions

Ability to work in a fast-paced environment

Ability to adapt to schedules influenced by call volume fluctuations