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Buyers Products Company · 4 hours ago

Customer Service Representative

Mentor, OH

Full-time

Onsite

Entry Level

1+ years exp

Buyers Products Company is a leading manufacturer in the work truck industry, seeking a Customer Service Representative to enhance their Customer Service Team. The role involves providing world-class customer service support, managing customer inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Consumer GoodsElectronicsManufacturingMobile

Responsibilities

Identify and assess customers’ needs to achieve satisfaction

Manage large number of incoming calls and customer service inquires and complete timely follow up work as needed

Address customer complaints to provide appropriate solutions and escalate to the customer service supervisor when needed

Go the extra mile to exceed customer expectations

Respond to email correspondence from internal and external customers in a professional and timely manner

Must be able to Answer 12-15+ calls per hour or Respond to 10 to 12+ customer care emails per hour or Enter 10-12+ orders per hour or Scan 24-28+ orders per hour

Consideration will be given if responsible for additional activities such as Mud Flap’s or LOQ’s

Assist as needed with other customer service workflows

Qualification

Customer call center experienceVerbal communicationWritten communicationData entry skillsMicrosoft Office proficiencyMulti-taskingCustomer service focusActive listeningAttention to detailTeam playerProblem-solving