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ACI Worldwide · 4 hours ago

Dir Customer Success

United States

Full-time

Remote

Director/Executive

ACI Worldwide is a company focused on transforming the payments ecosystem. The Director of Customer Success will lead a team to shift from a reactive support model to a proactive, client-centric approach, ensuring clients achieve measurable success and long-term partnerships.

BillingFinancial ServicesInsurTechMobile PaymentsPaymentsSoftware

No H1B

Responsibilities

Transformational Leadership: Guide and inspire the Customer Success team to embrace proactive engagement, anticipating client needs and delivering tailored solutions that drive business outcomes

Client Trust & Intimacy: Foster strong, consultative relationships with clients, positioning Speedpay as a trusted advisor through regular value-driven interactions and strategic account management

Value-Added Activities: Identify and implement initiatives that go beyond traditional support, such as business reviews, success planning, and educational workshops, to maximize client value and satisfaction

Solution Selling: Equip the team with the skills and mindset to uncover client challenges and present Speedpay’s offerings as integrated solutions, driving adoption and expansion

Team Development: Mentor and develop team members, instilling a culture of continuous improvement, collaboration, and accountability

Metrics & Outcomes: Establish clear success metrics, monitor performance, and communicate impact to stakeholders, ensuring alignment with organizational goals

Change Management: Lead the team through change, communicating vision, addressing concerns, and celebrating milestones to ensure buy-in and sustained progress

Qualification

Customer SuccessAccount ManagementConsultative SellingChange ManagementTeam LeadershipStrategic ThinkingCoaching SkillsAnalytical AbilitiesAccountabilityInnovationCourageCommunication SkillsCollaborationCustomer Focus