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UNM Hospital · 2 hours ago

REGISTRATION & ELIGIBILITY SPECIALIST - CWA -

Albuquerque, NM

Full-time

Onsite

Entry Level

$16.59/hr - $22.95/hr

2+ years exp

UNM Hospital is seeking a Registration & Eligibility Specialist to perform pre-registration and registration functions for outpatient operations. This role involves verifying insurance coverage, assisting patients with financial options, and ensuring adherence to hospital policies.

EducationHealth CareHospital

H1B Sponsor Likely

Responsibilities

PATIENT CARE - Assist patients in locating departments; schedule and coordinate patient appointments; refer patients and families to appropriate services and resources

CUSTOMER SERVICE - Provide information and assistance to internal and external customers; provide and ensure quality service and customer satisfaction

DATA - Perform data entry and research using various hospital system programs

DATA ENTRY - Enter various data into computer; verify data, make corrections and ensure accuracy

REGISTRATION - Interview patients and/or families to obtain demographic, financial information and signatures as required; schedule new and follow-up appointments

PRIOR AUTH/INSURANCE - Verify insurance coverage and benefits on patients needing an Auth; provide notification of admission and obtain auth for emergency admits; obtain authorizations for same day surgery, inpatient surgery, direct admits and any other pre scheduled stays or procedures. Provide all pertinent medical history/documentation for insurance companies and other payors in order to obtian an auth; document Cerner with correct information; Scan all documents concerning authorization and reimbursement into Siemens document imaging; may collect down payments for and copays for procedures. Create Pre Admits in Cerner as appropriate

PRIOR AUTHORIZATION - Complete pre-screening process for specialty clinic appointments for referral and/or prior auth

FINANCIAL ASSISTANCE - Interview patients and complete the application process for State/Government programs; maintain MOSAA certification with the State; interview and approve patients for UNM Hospital charity and discount programs

FINANCIAL ASSISTANCE - Refer self-pay patients for financial assistance; make financial assistance appointments

ELIGIBILITY - Determine and process eligibility for financial assistance (Including Medicaid, SCI, UNM Care, Commercial, Medicare, PHS/Indian Health Service, Salud, Self Pay)

REFERRALS - Maintain a knowledge of community financial resources and refer patients appropriately (EMSA)

TRAINING - Perform training with registration and admitting personnel to assure proper registration and knowledge of business practices to include financial assistance programs

TRAINING - Perform outreach/training with clinical areas to ensure process flow remains tight and to maintain open communication

CUSTOMER RELATIONS - Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and Hospitals employees

DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops

LIAISON - Perform as liaison between clinic staff, providers, and the insurance company or other payors to coordinate financial benefits/ coverage and prior authorizations

CODING - Assign ICD9 or ICD10, CPT codes as required by insurance companies in order to obtain authorization for services

DOCUMENTATION- Send all pertinent medical documentation to insurance companies and other payors for approval. Document final authorization in Cerner and scan all paperwork into Siemens scanning

FRONT DESK - Answer phones at front desk and assist walk-in patients as needed. Provide after hours/weekend information desk coverage for the hospital. Re-identify patients for Blood Bank and Health Information Management Department. Organize folders for floor visits to patients. Admit surgical patients and direct admits that present to the Admitting office. Input all pre-admits for PALS and direct admissions as appropriate. Log all admissions in the Admitting logs

PATIENT CARE - Accept and issue patient's valuables from patients and the Emergency Department Staff. Perform floor visits to interview patients after a direct admit from the Emergency Department or the clinics

CASH - Reconcile and complete cash reconciliation reports; balance and post payments, contractual allowances, and denials

REPORTS - Obtain police reports when appropriate for billing information for Patient Financial Services. Do the Census reports for PBX. Work Medicare secondary payor report as assigned

RELATED WORK - Perform related duties and responsibilities as required

SIGNATURE - Obtain proper signatures for Medicare Rights Consent for Treatment, financial forms for applying for assistance, and other forms as appropriate; assure that patient rights are distributed

INFORMATION - Interview patients and/or family at time of admission, pre-admission or discharge to obtain accurate demographic, and financial information; update information on Hospitals computer system to ensure correct billing; register patients for the Laboratory and clinics after hours; provide billing information to Ambulance Services

Qualification

Insurance verificationFinancial assistance processingData entryBilingual (English/Native Language)Customer serviceTraining skillsCommunication skillsTeam collaboration

Required

High School or GED Equivalent

2 years directly related experience

Preferred

Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo

Company

UNM Hospital

As a teaching hospital and the only Level 1 Trauma Center in the state of New Mexico, we offer our professionals the opportunity to do impactful work and to grow, as individuals and a team.

Founded in 1954

Albuquerque, New Mexico, USA

5001-10000 employees

https://www.unmhjobs.com

H1B Sponsorship

UNM Hospital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (10)

2024 (6)