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Mister Sparky Electric · 7 hours ago

Contact Center Customer Service Representative - Nights and Weekends

Lowell, AR

Full-time

Onsite

New Grad, Entry Level

Mister Sparky Electric is seeking a Customer Service Representative to join their Customer Care Department in Lowell, AR. This full-time role involves supporting daily operations in a fast-paced contact center by interacting with customers and ensuring appointments are scheduled and managed efficiently.

Commercial

Responsibilities

Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries

Ensure all daily appointments are properly scheduled and confirmed

Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs

Resolve customer concerns professionally and escalate issues when necessary

Accurately enter and update information in dispatching/scheduling software

Manage multiple tasks and stay organized in a busy, fast-paced environment

Qualification

Customer service experienceDispatch software familiarityCommunication skillsAttention to detailTeam-oriented attitude

Required

Strong verbal and written communication skills

Basic computer skills and ability to learn new software (training provided)

Excellent attention to detail and time management

Friendly, dependable, and team-oriented attitude

Reliable attendance and punctuality

Ability to work nights, weekends, and holidays as required

Must pass a background check and drug screening

Preferred

Previous experience in customer service, dispatch, or call center roles

Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)

Experience working in a fast-paced, high-call-volume environment

Benefits

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Hourly pay plus performance bonuses or incentive pay

Health, dental, and vision insurance (for full-time employees)

Paid time off and paid holidays

401(k) or retirement plan

Opportunities for growth and advancement

Company

Mister Sparky Electric

Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors.

Founded in 1998