Hall's Culligan Water · 2 hours ago
Customer Service Representative
Santa Ana, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $21/hrHall’s Culligan Water is a premium provider of drinking water and water treatment services, dedicated to delivering tailored solutions to their customers. The Customer Service Representative will ensure a positive customer experience by addressing inquiries, providing solutions, and maintaining high customer satisfaction.
Consumer Services
Responsibilities
Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information
Handle both routine inquiries and complex issues with professionalism
Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs
Offer product/service recommendations and educate customers
Identify, troubleshoot, and resolve customer problems effectively
Collaborate with other departments to address customer concerns and provide solutions
Efficiently manage and prioritize tasks to meet individual and team performance goals
Meet deadlines and response times while maintaining quality in work and customer interactions
Accurately document customer interactions and transactions in customer service software
Workspace must be kept clean, organized, and free of clutter and tripping hazards
Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures
Qualification
Required
Previous experience in a customer service role preferred
Excellent verbal and written communication skills
Excellent organization and multi-tasking skills
Strong problem-solving abilities and attention to detail
Ability to remain calm under pressure and handle challenging situations with professionalism
Demonstrated competency in computer and/or tablet use, with above average skills in computer applications
Ability to quickly learn and adapt to new technologies and software systems as needed
Typing a minimum of 40wpm, including ten-key, accurately and by touch
Strong communication skills
Commitment to teamwork
Effective problem-solving skills
Benefits
Paid time off (PTO) at a generous accrual rate
Full benefits package, including a 401k with company match
Opportunity to utilize Culligan equipment in your home free of charge
Company
Hall's Culligan Water
As your water experts since 1936, we have the skills and the experience to handle just about any water-related challenge that may come up.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Teema Roberts
Chief Financial Officer
Colleen Schlegel
Executive Assistant to CEO
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