TRC Talent Solutions ยท 5 hours ago
Customer Service Representative
Phoenix, AZ
Contract
Onsite
Mid Level
$22/hr - $27/hr
3+ years expTRC Talent Solutions is the exclusive talent and recruiting partner for Porsche Financial Services, seeking Customer Service Representatives to support luxury brand partners like Bentley and Lamborghini. The role focuses on delivering high-end customer service in a collaborative culture with opportunities for advancement.
Management Consulting
Responsibilities
Provide One Contact Resolution to customers via phone, email, and web communications
Deliver premium, white-glove customer service to customers, dealers, and internal teams
Meet service-level targets including AHT, Quality assurance, and Schedule Adherence
Navigate multiple systems including Defi and internal phone tools
Follow established workflows for administrative requests
Qualification
Required
3+ years of customer service experience; auto finance preferred
Knowledge of FDCPA, FCRA, ECOA, and federal privacy regulations
High computer literacy and ability to multitask
High school diploma required
Preferred
college degree preferred
Benefits
PTO allotment
Full benefits program
Bonus and promotion opportunities
A positive, supportive culture
Company
TRC Talent Solutions
TRC Talent Solutions is a full-service talent solutions provider with over 40 years of industry experience.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Geetha Krishnan
SVP, Chief Information Officer
Kennedi Hutchins
Talent Data Coordinator/HR Partner
Company data provided by crunchbase