Covenant Health · 4 hours ago
Application Analyst, HomeCare - Administration
Knoxville, TN
Full-time
Hybrid
Senior Level
5+ years expCovenant Health is East Tennessee’s largest non-profit homecare and hospice provider, seeking an Application Analyst for their HomeCare Administration. The role involves defining, implementing, and supporting software applications while interfacing with end-users to resolve application issues.
Health CareHealth InsuranceHome Health Care
Hiring Manager
Rani Dabul
Responsibilities
Act as interface between the user, vendor, and systems programming and operations
Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation. Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution
Devise improvements to current procedures and develop test models of possible future configurations. Create test plans & scripts
Perform workflow analysis and recommends quality improvements
Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations
Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system
Interface with user community to understand their security and business needs and implement solutions to accommodate them
Ensure that user community understands and adheres to necessary procedures to maintain security
Recommend standard policies and procedures for providing routine service
Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year-end). Assist in operations scheduling
Other duties/projects as assigned
Qualification
Required
AS in computer-related field or equivalent combination of education and experience
Minimum of five (5) years Information Systems or relevant functional area
Demonstrated understanding of technical computer operations in a client/server environment (for assigned applications)
Preferred
Experience as a System Administrator and/or Implementations with HomeCare HomeBase strongly preferred
Experience/Knowledge of the Home Health and/or Hospice segments of the healthcare industry will be a strength for this position
Experience managing application related projects including coordinating timelines, and working with various stakeholders is highly desirable
Experience delivering end user training and clear user education materials and documentation is also preferred
IT Project management experience preferred
Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications
AS in computer-related field or equivalent combination of education and experience strongly preferred
Company
Covenant Health
Covenant Health is a top-performing healthcare network company located in Knoxville.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim VanderSteeg
President and CEO
Recent News
Morningstar.com
2025-12-19
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2025-10-02
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