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Ajulia Executive Search · 2 hours ago

Marketing Account Manager

Briarwood Beach, OH

Full-time

Onsite

Senior Level

$65K/yr - $75K/yr

5+ years exp

Ajulia Executive Search is an established executive search firm based in New Jersey, specializing in retained searches across multiple sectors. They are seeking a Marketing Account Manager who will provide customer service and operational support, improve customer satisfaction, and assist with marketing strategy development and sales initiatives.

ConsultingHuman ResourcesSearch EngineStaffing Agency

Responsibilities

Deliver frontline customer service and operational support to fluid, manufacturing, and ingredient customers across the Mideast Area (MEA)

Sustain and improve customer satisfaction by ensuring raw milk quality, butterfat/milk weight variance, and delivery performance consistently meet or exceed expectations

Ensure customer issues at assigned plants are clearly communicated, promptly addressed, and fully resolved by the appropriate teams

Research and analyze methods to serve customers more effectively and cost-efficiently, including evaluating local market price competitiveness

Support sales and marketing leadership with negotiation preparation, pricing analysis, presentations, and special initiatives

Serve as the primary communications link between assigned customers and MEA management, logistics, hauling, field service, and accounting to ensure timely information flow and issue resolution

Continuously monitor milk quality, butterfat/milk weight variance, load rejections, and delivery performance at assigned plants to ensure compliance with customer receiving standards

Proactively identify emerging issues, notify appropriate MEA staff, and collaborate on resolutions

Research and respond to routine inquiries related to pricing, URC programs, milk quality and delivery, customer satisfaction, industry developments, product specifications and certifications, and DFA policies and programs

Analyze DFA’s cost to serve assigned plants and evaluate opportunities to reduce costs while maintaining customer satisfaction and operational efficiency

Recommend targeted cost-reduction initiatives to the MEA management team

Assist with marketing strategy development, contract negotiations, and pricing/invoicing for raw milk sales as needed

Monitor and assess emerging trends, regulations, and industry issues that may impact DFA’s ability to serve customers profitably and efficiently

Develop and recommend strategies to mitigate potential impacts

Act as a key support resource to sales and marketing leadership

Contribute data, insights, and materials for sales and marketing presentations to the Mideast Area Council (MEAC) and management team

Collaborate with sales and marketing peers on customer contract proposals

Provide support to the membership team at local producer and team meetings

Maintain an understanding of plant production processes to identify opportunities for alternative products such as condensed milk, cream, and non-fat dried milk (NFDM) when applicable

Participate in management meetings and special projects as assigned

Continuously build expertise in milk quality, marketing, pricing, dairy processing, food safety systems, logistics, and business process improvement through training, industry engagement, and cross-functional collaboration

Qualification

Customer relations experienceAnalytic skillsNegotiation skillsAgri-business knowledgeMS Office proficiencyCustomer serviceMulti-tasking abilityMilk marketingProblem-solving abilityTeam playerPresentation skills