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Albany Medical Center · 7 hours ago

Scheduling an Patient Services Lead - Multispecialty Office, Hudson NY

Hudson, NY

Full-time

Hybrid

Mid Level

$46K/yr - $65K/yr

3+ years exp

Albany Medical Center is a healthcare organization seeking a Patient Services Lead for their Multispecialty Office. The role involves coordinating patient check-in, scheduling, and assisting with referrals and authorizations to ensure an optimal patient experience.

Hospital & Health Care

Responsibilities

Work alongside the Practice Coordinator / Manager to facilitate coordination of daily check in, scheduling, check out and back-end duties

Support staff and assist all patients that report to the front check in desk

Coordinate patients' referrals and prior authorization for additional diagnostic testing or procedures

Schedule surgical procedures

Greet patients in a prompt, courteous and professional manner

Interact with a diverse patient population

Utilize the electronic medical record to maintain patient records via registration process and scan functionality

Update insurance information, attending appointment, collect patient co-pays and other duties as assigned at the time of patient check in for scheduled appointments

Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies

Schedule follow up appointments and referral as needed when patients check out

Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies

Answer incoming phone calls and direct appropriately to team members

Conveys professional image by adhering to the established dress code

Responsible for initiating surgical booking process

Compile booking sheets, all surgical consents, pre-op orders, prior authorization and pre-admission forms

Preparing patient disability and out of work / school paperwork

Responsible for updating the system with registration, scheduling and insurance information

Responsible for discussing financial obligation and explaining regulatory forms and answer any questions with patient

Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow

Understands the practice and hospital strategic plan

Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role

Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center

Exemplifies Albany Med CARES guiding principles

Is a champion to ensure an optimal patient experience

Understands and promotes patient and employee safety as our top priority

Promotes a safe environment and promptly reports issues

Understands patient safety goals