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Radon Medical Imaging · 5 hours ago

Field Service Engineer

Virginia, United States

Full-time

Onsite

Mid Level

4+ years exp

Radon Medical Imaging is a world-class distributor of radiology equipment and a leader in refurbishing high-end medical devices. The Field Service Engineer will serve as the primary onsite support for customers, addressing service calls, performing maintenance, and ensuring customer satisfaction through technical expertise in X-ray and other modalities.

Health CareMedical

Responsibilities

Serve as the primary onsite support engineer for customers within the assigned region, addressing contract, warranty, and billable service calls on multivendor Xray equipment

Is a plus if candidate has CT/MR experience as well

Collaborate with staff or work with Regional Service Manager via phone and email to troubleshoot systems, diagnose problems, and determine best practices for issue resolution

Perform timely and precise preventive maintenance, installation, and troubleshooting on medical equipment within healthcare settings, supporting optimal healthcare service delivery and high-quality patient care

Build and maintain strong relationships with customers, ensuring effective communication, swift issue resolution, and proactive follow-up to drive customer satisfaction

Demonstrate proficiency in computer skills; networking experience required, DICOM proficiency preferred

Demonstrate a working knowledge of UNIX or Windows operating system software

Adhere to company policies, procedures, and healthcare protocols to meet regulatory and compliance standards

Ensure all work is documented accurately, including the ordering of parts and documentation of service calls, expenses, and time reports, submitted daily per company procedures

Manage parts inventory effectively, handling ordering and returning of repairable spare parts components

Display strong problem-solving abilities, capable of resolving complex issues independently with limited supervision and minimal procedural standardization

Remain goal-oriented and manage multiple tasks efficiently in a fast-paced environment

Qualification

Medical Imaging EquipmentXray ProficiencyCT/MR ExperienceTroubleshooting SkillsNetworking ExperienceCustomer ServiceMicrosoft Office SuiteUNIXWindows KnowledgeProblem-Solving Abilities

Required

Previous experience with Medical Imaging Equipment with Xray

Educational background: Associate degree, Bachelor's degree, military education, or High School Diploma/GED with 4+ years of experience servicing medical imaging equipment

Valid driver's license

Experience interfacing with internal teams and external customers in a solution-based service process

Proficient in diagnosing and repairing mechanical, electromechanical, and electronic equipment

Skilled in troubleshooting and responding to customer concerns

Experience with web applications and Microsoft Office suite

Must comply with Radon's standard background check and post-offer drug screen

Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory

Ability to lift, carry, push, and pull 50lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods

Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity