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Cedar Gate Technologies · 4 hours ago

Senior Client Services Representative

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Cedar Gate Technologies is eagerly seeking a dynamic and dedicated Senior Client Services Representative for our Product Support Team to deliver exceptional front-line technical support to our end-users while effectively managing product and data issues. In this pivotal role, you will play a key part in shaping a positive customer perception of our support services and product quality, contributing to the development of reports and streamlined processes. Join us in making a meaningful impact and enhancing the customer experience!

AnalyticsHealth CareSoftware

No H1B

Responsibilities

Triage and respond to incoming client support requests

Coordinate with Product and Data Management teams on issues that require resolution and communicate updates to client

Support the Account Management team by tracking, escalating, and resolving both general and client-specific issues

Develop action plans around incoming client inquiries, responding to client requests, and escalating issues

Own, track, report, and manage support SLAs and ensure delivery against requirements and company goals

Qualification

Technical support experienceData analytics expertiseSaaS products knowledgeSQL experienceSalesforce experienceHealthcare data experienceInnovationMentoring skillsTeamwork