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First Business Bank · 3 hours ago

Director of Operations - Equipment Finance

Brookfield, WI

Full-time

Hybrid

Mid, Senior Level

7+ years exp

First Business Bank is committed to putting people first and delivering unmatched client satisfaction. They are seeking a strategic and results-driven Director of Operations to lead and optimize the operational functions of their Equipment Finance division, focusing on efficiency, compliance, and client satisfaction.

Financial Services

Culture & Values

Responsibilities

Lead Operational Excellence: Oversee all operational areas of the vendor finance group, ensuring efficiency, compliance, and superior client experience

Strategic Planning & Execution: Develop and implement high-level strategic goals focused on process improvement, reporting, and portfolio performance

Team Leadership: Recruit, mentor, and manage a talented operations team. Build a structure that fosters growth, accountability, and continuity

Policy Development: Establish and enforce policies and procedures for documentation, collections, end-of-term processes, and customer service

Cross-Functional Collaboration: Partner with sales and leadership teams to align operational strategies with business objectives and client needs

Performance Monitoring: Create reporting and tracking mechanisms to measure adherence to SLAs, identify inefficiencies, and drive continuous improvement

Documentation Expertise : Oversee the development and maintenance of lease and loan documentation for vendor finance programs

Executive Communication: Maintain close alignment with senior leadership to ensure operational strategies support organizational goals

Qualification

Lease/loan accounting practicesNegotiating leaseLoan documentsTransaction structuringPricingFinancial calculationsTechnologySystems aptitudeMS Office Suite proficiencyVerbalFinancial modeling toolsWritten communication

Required

7–10 years of experience in equipment leasing/finance

at least 3–5 years in a senior leadership role managing teams in an equipment leasing/financing organization

Deep knowledge of lease/loan accounting practices and documentation

Significant experience negotiating lease and loan documents and structuring high-level vendor programs

Proficiency in transaction structuring and pricing, including use of TValue and financial calculators

Strong understanding of financial calculations (yield, NPV, IRR)

Superior verbal and written communication skills with the ability to influence and collaborate across teams

Demonstrated aptitude and curiosity for technology and systems, including emerging tools such as AI; ability to quickly learn, adapt, and leverage digital solutions to drive efficiency and innovation

Proficient in MS Office Suite (Word, Excel, PowerPoint), DocuSign, and CRM platforms (e.g., Salesforce)

Skilled in TValue and financial modeling tools