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VoiceLog · 6 hours ago

Manager of Software Development

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $120K/yr

3+ years exp

VoiceLog is part of the AnswerNet family, which operates over 20 contact centers across the U.S. and Canada, providing a range of contact management solutions. The Manager of Software Development will oversee the development, implementation, and maintenance of software applications and data infrastructure, leading a team to deliver high-quality solutions that align with strategic objectives.

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Responsibilities

Lead, mentor, and inspire a high-performing team of software engineers and data professionals

Serve as an expert in Agile methodologies (Scrum, Kanban), actively coaching and mentoring teams to optimize processes, improve efficiency, and foster a continuous delivery mindset

Leverage proven Product Owner experience to guide the definition of product vision, manage and prioritize backlogs, articulate user stories, and ensure close collaboration with stakeholders to maximize value delivery

Exhibit exceptional communication skills to effectively collaborate with technical teams, Product Owners, business stakeholders, and senior management, translating complex technical concepts into clear, actionable insights

Proactively identify and resolve complex technical and process-related challenges, demonstrating a commitment to continuous improvement, research, and the adoption of innovative solutions

Apply strong technical acumen to make informed decisions and provide expert guidance in areas such as:

Lead and perform technical reviews of architecture, code, and data models; conduct technical assessments of new tools, frameworks, and proposed solutions; and recommend and implement adjustments to ensure performance, scalability, and adherence to engineering standards

Actively participate in CAB discussions, evaluate the technical impact of proposed changes, and ensure seamless implementation

Oversee the entire software and data release lifecycle, ensuring quality assurance, system stability, and timely deployments

Proactively identify, analyze, and mitigate technical risks across all software development and data operations

Plan and oversee software and data projects, including resource allocation, timeline management, and ensuring projects are delivered on time and within scope

Qualification

Cloud platformsProgramming languagesDatabase technologiesVersion control systemsCI/CD pipelinesAnalytical skillsStakeholder managementManagement experienceCommunication skills