Apply on Employer Site

Siemens · 4 hours ago

Client Service Manager - HVAC/Building Automation

Mechanicsburg, PA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. The Client Service Manager will manage service agreements, ensuring financial performance and customer satisfaction while developing trusted relationships with clients.

Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things

No H1B

Responsibilities

Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention

Balance time between on-site customer interactions and back-office responsibilities

Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio

Develop service delivery plans with the customer to provide service agreement scope of work

Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations

Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals

Maintain excellent organizational and interpersonal skills

Qualification

Building Technology experienceHVAC Systems knowledgeBuilding Automation SystemsMicrosoft Office proficiencyEnergy services experienceOrganizational skillsInterpersonal skills