Help Desk Support Specialist jobs in United States
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ComResource · 6 hours ago

Help Desk Support Specialist

positionColumbus, Ohio Metropolitan Area
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

ComResource is seeking a Level 2 Help Desk Analyst to provide advanced technical support for end-user technology across a distributed environment. This role involves troubleshooting and resolving issues related to PCs, laptops, MacOS devices, and business applications, while also acting as a point of escalation for Level 1 support.

CRMInformation TechnologySoftware
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Comp. & Benefits
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H1B Sponsor Likelynote
Hiring Manager
Kellen Creagh
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Responsibilities

Provide Level 2 support for client technology, including PCs, laptops, MacOS devices, hardware, peripherals, and applications
Troubleshoot and resolve escalated desktop, application, and device-related issues
Configure, install, and support PCs and peripherals for both home office and store environments
Deploy and support applications using enterprise device and software management tools
Package and update Windows, MacOS, and iOS applications using tools such as SCCM, JAMF, or similar platforms
Assist with device lifecycle management, including imaging, provisioning, and updates
Work with minimal supervision and demonstrate strong ownership of assigned tasks

Qualification

PC supportMac desktop supportApplication deploymentSCCMJAMFSelf-motivatedWork independently

Required

1+ years of experience providing PC and Mac desktop support, including time in a lead or advanced support role
1+ years of experience installing, configuring, and supporting PCs and peripherals in a large, distributed environment
1+ years of experience deploying applications using tools such as SCCM, JAMF, Microsoft InTune (Endpoint Manager), SMS, or similar solutions
Hands-on experience packaging and deploying applications for Windows, MacOS, and iOS
Self-motivated, self-directed, and able to work independently

Company

ComResource

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ComResource is one of IBM's preferred Business Partners in the the IBM Sterling Solutions.
dateFounded in 1991
location
Columbus, Ohio, USA
people-size201-500 employees
web-link
http://comresource.com/

H1B Sponsorship

ComResource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (3)

Funding

Current Stage
Growth Stage

Leadership Team

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Monica Pennington
Director, Data Solutions / Chief Branding & Communications Officer
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Company data provided by crunchbase