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Concentrix · 5 hours ago

Team Leader - Consultative Sales - Onsite (Farmington Hills, MI) – U.S.

Farmington, MI

Full-time

Onsite

Entry, Mid Level

$55K/yr - $65K/yr

2+ years exp

Concentrix is a forward-thinking global organization known for its inclusive culture and commitment to employee growth. The Team Leader role involves supervising call center associates, coaching performance, and ensuring customer service meets established KPIs while fostering a positive team environment.

Customer ServiceInformation TechnologyOutsourcingSalesUX Design

Responsibilities

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates

Provide subject matter expertise in handling escalated customer calls as needed

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Qualification

Leadership in Consultative SalesCoaching team membersMulti-taskingPrioritizationCommunication skillsDirectionWork under pressureMentoring

Required

Exceptional experience in Leadership in a Consultative Sales environment required

Highly motivated individual with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

Ability to mentor, coach and provide direction to a team of employees

Willingness to work a flexible schedule

Must reside in the United States and have a valid U.S. address for residence

Preferred

Associate's degree in related field with two to four years of relevant experience preferred

Benefits

Medical, dental, and vision insurance

Comprehensive employee assistance program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more