Hayes Locums · 2 hours ago
Technology Operations Supervisor
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
$75K/yr - $80K/yr
4+ years expHayes Locums is one of the United States’ leading physician staffing firms, specializing in locum tenens placements for hospitals, clinics, and healthcare organizations nationwide. The Technology Operations Supervisor is responsible for managing the support of end user service requests and technical issues, implementing operational best practices, and leading the support team to ensure high customer satisfaction.
B2BDeliveryHuman Resources
Hiring Manager
Greg Taylor, PHR
Responsibilities
Develop departmental goals, objectives, and assist in developing operating budgets
Oversee the provisioning, deployment, management and tracking of all end user equipment and hardware
Lead direct reports, provide challenging assignments, training, and career opportunities
Develop action plans for improving productivity, service responsiveness and cost efficiencies
Manage device lifecycle replacement standards
Ensure all technical resolutions are documented and organized in a knowledgebase for easy end user reference
Stay current in end user support, management, technologies, policies, and procedures
Making recommendations to improve operational efficiency to department head
Promote self-service tools, automation, and the knowledgebase as tools to improve service levels, end user satisfaction, and productivity
Develop, manage, measure and report on key metrics, including customer satisfaction, average response time, and end user productivity
Act as the single point of escalation for all Support related incidents
Other duties as assigned or required by senior IT leadership or direct supervisor
Qualification
Required
Bachelor's degree in computer science, information technology, or relevant technical experience or relevant industry experience
ITIL certification or equivalent required
Technical certifications favored
Familiarity with technical systems such as: Zendesk, Active Directory, Microsoft Azure, Salesforce, NinjaOne, Microsoft Intune, and Microsoft 365
4+ Years in a help desk or technical support role
2+ Years in a supervisory or leadership position
The ability to communicate effectively with both technical and non-technical stakeholders
A strong focus on providing excellent customer service and ensuring a positive user experience
The ability to analyze situations, identify root causes, and make informed decisions to resolve issues and improve service delivery
The ability to manage and adapt to change within the IT environment and the organization
Skills in planning, organizing, and managing resources to achieve specific goals
The ability to align the helpdesk's operations and initiatives with the broader goals of the organization
Company
Hayes Locums
HAYES LOCUMS is a staffing and recruiting company offering locum tenens and permanent placement services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amy Page Perry
Chief Financial Officer
Barbara Carlen
Executive Assistant to the CEO
Recent News
Company data provided by crunchbase