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Builders FirstSource · 2 hours ago

Inside Counter Sales Sales - Inside Sales

Oakland, MD

Full-time

Onsite

Entry Level

$18/hr - $22/hr

1+ years exp

Builders FirstSource is America’s largest supplier of building materials, dedicated to making home ownership more achievable. The Inside Counter Sales Representative will assist customers and contractors by providing quotes, product information, and maintaining excellent customer service while generating sales and acting as a liaison between the company and its customers.

Building MaterialManufacturingReal Estate

Responsibilities

Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer

Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups

Initiates telephone calls to customers to generate sales to achieve a projected sales goal

Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction

Generates sales opportunities through research on client needs, industry competition and learning the features and benefits of company products

Provides accurate and complete material take offs of single/multiple family home projects

Provides technical assistance to drafting and engineering as required

Analyze and size various lumber products using appropriate software

Coordinates purchase and delivery of special products. Obtains information on pricing specifications, uses and an availability

Codes and inputs customer orders, pricing information and additional data into the computer system

Creates accurate and complete invoices, work orders, and sales tickets

Maintains stock levels on the sales floor and in the stockroom

Operates and balances cash register daily

Research credits, returns, and late payments as needed

Works with outside sales representatives to ensure customer satisfaction

Understands and observes all safety procedures and practices to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures

Qualification

Building materials knowledgeSales techniques knowledgeCustomer service skillsMicrosoft Office SuiteERP program proficiencyBusiness math knowledgeInventory control knowledgeInterpersonal skillsAttention to detail