AllClear Aerospace & Defense · 4 hours ago
Customer Account Manager
Miramar, FL
Full-time
Onsite
Mid Level
3+ years expAllClear Aerospace & Defense is a company focused on providing solutions in the aerospace and defense sector. They are seeking a Customer Account Manager to serve as the primary contact for assigned accounts, managing orders, resolving issues, and ensuring customer satisfaction while coordinating with internal teams.
Aerospace
Hiring Manager
Edwin Lopez
Responsibilities
Primary customer contact for assigned accounts/territory
Manage orders and resolution of any customer/sales order-related issues for assigned accounts/territory
Manage the process of obtaining RFQs through to award-winning
Manage all RFQ, tender, and quotation activities with consistent follow-up
Prepare compliant bids by the customer due date
Prepare responses to requests for proposals and bid materials
Responsible for quoting any warranty issues for assigned accounts/territories
Enter new customer and other sales data into the customer database
Review and enter customer orders with a high level of complexity and volume, requiring decision-making and prioritization capabilities
Analyze reports from ERP to identify potential issues in executing orders on time
Train other team members in all aspects of the ERP system as related to performing all of the above requirements
Coordinate cross-functionally with internal departments as necessary to ensure order fulfillment
Interface with OEM Business Manager(s) regarding day-to-day activities as required to support customer quote activity
Facilitate all purchase activity and coordinate with Buyer(s) to expedite the process
Coordinate export compliance requirements for international shipments
Investigate and facilitate resolution of customer problems with deliveries and/or discrepancies with purchase orders
Responsible for customer relationship management for assigned accounts/territory
Maintain customer relationships to generate repeat business opportunities
Understand the procurement system of assigned accounts /territory
Manage sales pipeline and provide monthly updates to leadership
Coordinate sales orders and related activities with the sales order flow process
Ensure seamless execution of sales strategy
Assist with the preparation of customer presentations
Support preparation for customer visits and/or tradeshows
Understand and perform functions in accordance with AS9120 and ISO9001 Standards
Qualification
Required
3+ years of sales account management or relevant work experience required
Microsoft Office Suite familiarity required: Outlook, Excel, Word
Fluent in English
Ability to read, analyze, and interpret general business information
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers
Preferred
Bachelor's degree or equivalent experience preferred
ERP experience preferred; Quantum experience a plus
Salesforce CRM experience preferred
Foreign Language skills are desirable
Company
AllClear Aerospace & Defense
AllClear Aerospace & Defense is the military aviation aftermarket industry’s leading provider of mission ready solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bill Boucek
Chief Executive Officer
Recent News
2025-08-18
Company data provided by crunchbase