FF Inc · 4 hours ago
Customer Service Representative (CSR)
Raleigh, NC
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $65K/yrFF Inc is seeking a reliable, customer-focused Customer Service Representative to join their team full-time. In this role, you will assist customers with inquiries, resolve issues, and provide a positive experience during every interaction, contributing to team performance metrics and service goals.
Management Consulting
Responsibilities
Greet customers and provide accurate, friendly assistance in person or over the phone
Answer questions about products, services, policies, and account information
Help resolve customer concerns and escalate issues when needed
Process transactions, orders, payments, or account updates (based on company needs)
Maintain a clean, organized workspace and uphold company service standards
Document customer interactions in the CRM or system accurately
Support team members with daily tasks, administrative duties, and customer follow-up
Contribute to meeting service goals, quality standards, and team performance metrics
Qualification
Required
Strong verbal communication and interpersonal skills
Friendly, patient, and professional demeanor
Ability to handle customer concerns with problem-solving and empathy
Basic computer and data-entry skills
Strong time-management and reliability — consistent attendance is essential
Ability to work a full-time schedule (40 hours per week)
Preferred
Prior customer service, retail, call center, or hospitality experience
Benefits
Competitive pay + bonus structure (if applicable)
Comprehensive training to set you up for success
Opportunities for advancement into senior roles
Supportive, team-oriented environment
Company
FF Inc
Our teams work to take your business to the next level.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase