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Parallel · 2 hours ago

Full-Time Lead Retail Sales Associate

Gainesville, Florida, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Parallel is one of the largest multi-state cannabis companies in the world, and they are seeking a Lead Retail Sales Associate to take ownership of operational tasks while influencing others. This role involves providing exceptional customer service, assisting with employee training, and ensuring compliance with regulations while building long-term customer relationships.

CannabisHealth CarePersonal HealthTherapeuticsWellness

Responsibilities

Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team

Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store

Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model

Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration

Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information

Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)

Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands

Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies

Qualification

Customer serviceRetail experienceLeadership capabilitiesMicrosoft Office SuiteMultitaskingVerbal communicationWritten communicationAttention to detailConflict resolution